Last Updated: January 2025

Refund Policy

1. Eligibility

We want you to be completely satisfied with your purchase. If you are not, you may request a return or refund subject to the following conditions:

  1. Return requests must be submitted within 7 days of delivery.
  2. Items must be unused, unwashed, and in their original packaging with all tags attached.
  3. Items must not show signs of wear, damage, or alteration.
  4. Proof of purchase (order confirmation or receipt) is required.

2. How to Request a Refund

To initiate a return or refund, follow these steps:

  1. Log in to your Wefton Copper account and navigate to your order history.
  2. Select the order containing the item(s) you wish to return.
  3. Click "Request Return" and select the item(s) and reason for return.
  4. Add any additional comments to support your request (optional).
  5. Submit the request and note your return request ID for tracking.

3. Processing Time

Once your return request is submitted, our team will review it within the following timelines:

  1. Return requests are reviewed within 3–5 business days.
  2. You will receive an email notification once your request is approved or rejected.
  3. If approved, you will receive instructions for shipping the item back.
  4. Refunds are processed within 5–7 business days after we receive the returned item.

4. Refund Method

Refunds are issued to the original payment method used during purchase.

  1. Credit/debit card refunds may take 5–10 business days to reflect in your statement.
  2. UPI and net banking refunds are typically processed within 3–5 business days.
  3. Shipping charges are non-refundable unless the return is due to our error.

5. Exchanges

We currently do not offer direct exchanges. If you need a different size or colour, please return the original item and place a new order.

  1. Return the original item following the standard return process.
  2. Place a new order for the desired size or colour.
  3. The refund for the returned item will be processed separately.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  1. Items marked as "Final Sale" or purchased during clearance events.
  2. Customised or personalised products.
  3. Innerwear and accessories for hygiene reasons.
  4. Items that have been washed, worn, altered, or damaged by the customer.
  5. Gift cards and vouchers.

7. Contact

If you have any questions about our refund policy or need assistance with a return, please contact us at support@weftoncopper.com.