Last Updated: January 2025

Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our platform.

  1. Personal information: name, email address, phone number, and delivery address.
  2. Payment information: processed securely through our payment partners (we do not store card details).
  3. Account information: login credentials, order history, and preferences.
  4. Device information: browser type, operating system, IP address, and device identifiers.
  5. Usage data: pages visited, time spent on pages, and interactions with our platform.

2. How We Use Information

We use the information we collect to provide, maintain, and improve our services.

  1. Processing and fulfilling your orders.
  2. Sending order confirmations, shipping updates, and delivery notifications.
  3. Providing customer support and responding to inquiries.
  4. Personalising your shopping experience and recommendations.
  5. Analysing usage patterns to improve platform performance and features.
  6. Sending promotional communications (with your consent).

3. Information Sharing

We do not sell your personal information to third parties. We may share your information in the following circumstances:

  1. With shipping partners to fulfil and deliver your orders.
  2. With payment processors to complete transactions securely.
  3. With analytics providers to understand platform usage (in aggregated form).
  4. When required by law or to protect our legal rights.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

  1. All data transmissions are encrypted using TLS/SSL protocols.
  2. Access to personal data is restricted to authorised personnel only.
  3. We regularly review and update our security practices.

5. Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform.

  1. Essential cookies: required for platform functionality (authentication, cart).
  2. Analytics cookies: help us understand how visitors interact with our platform.
  3. Preference cookies: remember your settings such as theme preference.
  4. You can manage cookie preferences through your browser settings.

6. Your Rights

You have the following rights regarding your personal information:

  1. Access: request a copy of the personal data we hold about you.
  2. Correction: request correction of inaccurate or incomplete data.
  3. Deletion: request deletion of your personal data (subject to legal obligations).
  4. Opt-out: unsubscribe from promotional communications at any time.
  5. Portability: request your data in a structured, machine-readable format.

7. Children's Privacy

Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the platform after changes are posted constitutes acceptance of the updated policy.

9. Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at privacy@weftoncopper.com.